REFUND POLICY

We strive to ensure every order brings satisfaction. Less than 3% of our orders encounter any issues.

If you experience a problem, please reach out to us using the live-chat support located at the bottom right corner of every page. You can also click here: CONTACT US.

Please review the scenarios below for our policies:

Damaged Food Items (less than 1% of orders): We offer 100% coverage for items damaged during shipping.

• If the damaged items are valued above CA$25, you may choose between a 100% refund, a gift card, or a replacement (if still available).

• If the value is below CA$25, you may choose a refund or a gift card, but we do not offer replacements.

Expired Food Items (less than 1% of orders): We provide full coverage for any item that arrives with a best-before date less than 20 days from delivery.

• This does not apply to clearance items marked as expired at the time of purchase.

• Over CA$25: refund, gift card, or replacement (if available).

• Under CA$25: refund or gift card only.

Wrong Items Sent (less than 0.5% of orders): If you receive the wrong item, we cover it 100%.

• Over CA$25: refund, gift card, or replacement (if available).

• Under CA$25: refund or gift card only.

Lost Orders (less than 1% of orders): If your order is deemed lost after 14 business days in transit, we provide full coverage.

• Over CA$25: refund, gift card, or replacement (if available).

• Under CA$25: refund or gift card only.

Shipping Delays: Delivery times are estimated, not guaranteed. However, over 94% of orders ship within 24 business hours, and over 97% arrive within 3–8 business days in Canada

• We do not offer refunds for shipping delays unless the order is deemed lost.